Home services · Field dispatch

Triage 80 calls before your first coffee.

Other dispatch software just shows you the calls. This one figures out who to send, when, and why. You approve in seconds.

Stage 01 Calls coming in

The calls come in like they always do.

Phone, web form, after-hours voicemail. Every request lands in one place, including the 3 AM ones.

Incoming requests
Live
  • 6:42 AM Job #JB-4821 AC out, house at 84°F, [Customer] has a baby Urgent
  • 6:58 AM Job #JB-4822 Water heater leaking, garage flooding Urgent
  • 7:11 AM Job #JB-4823 Yearly AC tune-up, repeat customer Routine
  • 7:24 AM Job #JB-4824 Thermostat won't turn on, working from home New
80 calls came in between 5 AM and 8 AM today Reading each one →
Stage 02 Each call read

We know what they need before you read it.

Job type, address, how bad it is, whether they're a repeat customer. Pulled from the call or form, no typing.

call_jb-4821.transcript 2m 41s

[Customer], inbound 6:42 AM

"Our AC quit overnight. It's already 84 in the house and we've got a 6-month-old. We've called you before. Can someone come out today?"

What we heard

Job type: AC repair (no cooling)

Address: [Street], 6 miles north of shop

Urgency words: "today," "6-month-old," "84 in the house"

History pulled

Repeat customer (3 visits since 2023)

Last service: AC capacitor replaced 11 months ago

parsed JB-4821 1.8s 
{
  "job_type": "ac_no_cool",
  "address": "[Street], 6 mi N",
  "urgency": "high",
  "urgency_signals": [
    "infant_in_home",
    "indoor_84F"
  ],
  "skill_needed": "hvac_diagnostic",
  "repeat_customer": true,
  "last_visit_months": 11,
  "likely_cause": "capacitor_recheck"
}
Stage 03 Who, when, and how urgent

It makes the call you'd make.

Your judgment on what's a real emergency, which tech fits, and what can batch. Captured at kickoff, applied to every job.

Job #JB-4821 · AC out

Send [Tech name] · arrive by 8:30 AM

Emergency Same-day, top of route
Real emergency: infant in the home, indoor temp already 84°F. Same-day, not "we'll get to you Thursday."
[Tech name] is your HVAC diagnostic guy and was at this house 11 months ago for a capacitor. Likely the same job.
He's 4 miles from the house at his first stop. Adds 12 minutes to his route, not an hour.
Repeat customer, 3 prior visits. Worth protecting the relationship.
Tune-up at #JB-4823 is the same neighborhood, batched onto [Tech name]'s afternoon.
Your dispatch rules captured at kickoff. Each job type gets the judgment you'd apply yourself.
Stage 04 Route built

The day lays itself out.

Emergencies first, neighbors batched, on-call respected, SLAs hit. One screen per tech.

[Tech name] · Today's route 8 stops · 47 mi total
  • 8:30 AM
    Job #JB-4821 · AC out Top of route, infant in home. Capacitor likely, parts already on truck.
    Emergency
  • 10:00 AM
    Job #JB-4822 · Water heater leak Reassigned to plumbing tech [Tech name]. HVAC route stays clean.
    Emergency
  • 11:00 AM
    Job #JB-4818 · AC diagnostic Carried over from yesterday's hold list. 2 mi from previous stop.
    Routine
  • 1:30 PM
    Job #JB-4823 · Yearly tune-up Same neighborhood as 8:30 AM stop. Batched.
    Batched
  • 3:00 PM
    Job #JB-4824 · Thermostat Customer works from home, flexible window. Fits late-day.
    Routine
2 emergencies handled before 11 AM · Route adds 12 min vs. yesterday Ready for your eyes →
Stage 05 You approve

One screen. You're done in seconds.

The recommended tech, when they show up, and why. Hit approve or change it. The day rolls.

Today · 80 calls, 31 jobs scheduled

2 emergencies, 18 routine, 11 batched

Ready

What we did

  • Caught 2 real emergencies and put them at the top of the route
  • Sent [Tech name] to the AC out call because he was there 11 months ago
  • Batched 4 tune-ups into the afternoon by neighborhood
  • Held 6 lower-priority jobs for tomorrow so today's SLAs hit

Want your eyes on

  • Job #JB-4822 (water heater) reassigned from HVAC to plumbing. Confirm.
  • Job #JB-4825 is outside your 25-mile radius. Take it or pass?
Outcome What changes for you

Same trucks. You get your morning back.

You're not triaging 80 calls from scratch every day. You're reviewing the system's call and saying yes.

3-4 hrs / day 15 minutes Your time on triage
0 handled 80 ready by 8 AM Overnight and early calls
Weekly Rare Wrong tech sent
This is one of ours

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