The ServiceAgent Thesis

Why every business must be rebuilt.

A three-pillar argument on the future of work, the cost of intelligence, and the redesign ahead.

There are two kinds of businesses being built right now. One of them will not exist in ten years. The first is a business that uses AI. The second is a business that is AI-native. Those two sentences sound like they describe the same thing. They do not.

This thesis is the case for the second kind. It is written in three pillars, each one a long-form essay, each one standing on its own but strongest when read in sequence. The argument starts with the idea, moves through a worked example of what the rebuild actually looks like, and ends with the shape of the team that runs an AI-native company.

If you are an operator deciding where to place your bets over the next decade, this is the document we would hand you before we ever talk about working together.

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